Women drinking coffee the ordered from Coffee Marketplace, a global coffee community

YOU HAVE QUESTIONS.

WE HAVE ANSWERS!

We've highlighted some of the most frequently asked questions below. If you don't find your question below, please feel free to contact us!

FAQ

Why do you believe the Coffee Marketplace is such a special global coffee community?


For us it's all about community! We truly want to introduce coffee lovers to more speciality coffee roasters and we built is community top of mind.

We interviewed hundreds of coffee roasters and coffee lovers and asked them simple questions. "What makes the perfect online coffee community?" or "What could an existing coffee subscription company do to better your overall experience?"

By asking simple questions, and really listening to the answers, we've been able to develop this incrdible online coffee community one that offers coffee with benefits!




What major issues/gaps have you improved on for your marketplace members?


[1] We give the buying power back to our members - anyone can toss a couple of coffee bags (from roasters they've cut deals with) into a box and ship it out at a premium price. We don't believe in that. MEMBERS get to choose who THEY want to buy coffee from - the power is in THEIR hands! ​​ [2] We provide exclusive coffee benefits that are not available to the public - we've worked with each of our roasters to provide exclusive coffee benefits that are only available to Coffee Marketplace members. Each roaster provides their own benefits, meaning the benefits can differ from roaster to roaster! Benefits range from deeper discounts, merchandise, free sample bags to so much more! [3] We don't spend our members money - unlike many other typical coffee communities or subscription programs, we are not forcing our members to purchase coffee every month. We will provide them with exclusive codes each month, and THEY choose if THEY want to purchase coffee. Our members are in complete control! [4] We encourage coffee education through exploratory learning - we are successful when our members are learning more about different specialty coffee roasters and their amazing coffee offerings. We don't just toss a 4x4 card in a box with a couple of lines about the roaster and coffees. Through our model, we proactively encourage our members to visit the roasters website to dive deeper in learning about their stories, process and products.​​




What major issues/gaps have you improved on for your coffee roasters?


[1] Our branding takes a back seat - we are truly dedicated to promoting the roasters. They've worked hard on their branding, so we wouldn't dare steal the spotlight by re-bagging their coffee or hiding their bags in boxes labeled with our own branding. We want our members to experience the roaster's full coffee experience which is why we encourage our members to visit their websites! [2] No fulfillment nightmare here - joining coffee communities or subscription programs can be an absolute fulfillment nightmare for roasters. Usually these nightmares come with additional costs to the roasters! With our model, it's business as usual for our roasters. We bring our community members to their online stores to purchase through their typical fulfillment model. [3] They never worry about coffee freshness - we never touch the coffee - therefore the roasters never worry about when the coffee is actually getting into the hands of their customer. The roasters can rest assured knowing that our community members is receiving their freshest coffee. How do we know? They're the ones sending it! [4] We let the roasters connect with our community members - did you know that roasters never find out who their coffee is being sent to when partnering with coffee subscription companies? To us, that's ridiculous! Our model allows roasters to better connect with our members giving them the opportunity to deepen their relationships!




I am new to speciality coffee, is this community for me?


Hecks ya it is!

Our community is for coffee lovers regardless of where they are in their coffee journey. We know that speciality coffee can be intimidating, especially with the 'coffee snobs' out there but rest assured, we are NOT them.

Our community is designed to walk with you along your speciality coffee journey, regardless of where you are in it. This community is certainly for you if you are still drinking second wave (retail coffee brands) coffee. Not only will you learn and experience better quality coffee, you will also be supporting coffee roasters who support ethical and fair business practices.

Also feel free to reach out to us anytime. Someone on our team will be happy to answer any of your burning coffee questions!

Become a member of the Coffee Marketplace, you won't regret it!




Who should I contact if I have an issue?


We hope that your membership experience is nothing less than perfection but if this isn't the case please; Contact the approriate roaster for all products (coffee, merchandise, etc.) purchased directly from their online store. Contact our team for any issues related to memberships, codes, Coffee Marketplace clothing or billing.




What type of memberships options do you offer?


We offer two membership options. A monthly membership that costs $0.99/month CAD which can be cancelled at any time. We also offer a yearly membership that is settled in a one time payment. When purchasing a yearly membership, you receive two months for free. Our yearly membership costs $9.99/year. If you need help cancelling your membership, please email us right away at info@coffeemarketplace.ca




My question isn't listed here!


No problem! Send your question to info@coffeemarketplace.ca Someone on our team will be happy to answer your question!




How do I know if I've received my exclusive benefit with my purchase?


Great question! When you apply the exclusive code at checkout, the benefit(s) should become visible. Any percentage or dollar discounts will be automatically added to your order/cart. Sample coffee bags are indicated as "$0.01" on roaster websites when the deal is redeemed or you must add it to your cart. Merch is indicated as "$0.01" on roaster websites when the deal is redeemed or you must add it to your cart. Please note that benefits that include both merch or sample bags WITH discounts will only show the discount online but the merch/sample bag will be added to the order when the coffee is shipped.




What are you shipping and return policies?


At this time, our online store which features the hotest coffee clothing designs is temporary on hiatus. We are working closely with local designers and will be providing new collections soon! Fulfillment and Shipping Policy: Once your order is placed, give our warehouse 2-7 business days to fulfill your order. We don't mass produce products, because we actually care about the quality, and this is why we produce at order. Once your item is fulfilled, the average shipping time is 3-5 business days depending on the delivery destination. *Due to COVID-19, shipping and fulfillment times may taken longer than expected Return Policy: We will happily help you return your items if; [1] Your product came with major damages [2] Your product's design is misprinted Any claims for misprinted/damaged/defective products must be submitted within 7 days after the product has been received. To do this, please take clear photos of your product and send us an email with the photos and details. We will evaluate your claim for return and provide you with next steps. We do not provide refunds. Please note that we have the authority to decline any return claims.





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